Frequently Asked

Questions

Can a doctor prescribe weight loss treatment remotely?

Yes. Weight loss treatments can be prescribed remotely by a doctor, based on a patient’s medical history and symptoms.

What are some side effects of weight loss treatment?

All medication has potential side effects, however you may or may not experience them. The common side effects of the appetite suppressant we carry include dizziness, insomnia and nausea. However, these are generally mild and the long-term benefits of weight loss are likely to outweigh these side effects. If you experience symptoms of a drug allergy, which can include swollen face, breathing difficulties or hives, seek immediate medical attention.

Always consult a doctor before taking medication for weight loss. Consult your doctor if you experience side effects that do not go away or persistently bother you.

Do appetite suppressants work?

Yes! Appetite suppressants have been proven to help people lose at least 5% of their body weight over the course of a year. Of course, you’ll see even better results when you couple this with diet and lifestyle adjustments which your doctor can recommend too!

What are the benefits of losing weight?

There are many health benefits to losing weight. Apart from reducing your risk of getting arthritis and type 2 diabetes, losing weight can also lower your blood pressure, making it less likely for you to get heart attacks and strokes. It can lower unhealthy cholesterol levels, reduce insulin resistance, and even help you get better sleep! Better body image resulting from weight loss can also improve your mood, mental health, and sexual wellness.

10
Are your therapists legit?

Yes. All the therapists we work with are licensed and registered with either the Singapore Register of Psychologists (SRP) or the British Psychological Society (BPS), and have been carefully vetted and trained to meet important healthcare requirements.

10
What are some risks of therapy?

Sometimes things may seem worse before they get better. During your first few sessions, you may have to dig deep into emotions you may not have even realised were there. Exploring this side of you may be uncomfortable, or even scary, but it is a completely normal part of the process.

Experiencing difficult emotions is a good sign that you’re gaining access to information within yourself. Your therapist is there to guide you towards your goals, and to ensure you are not overwhelmed by your feelings. With enough effort and work put into therapy, those difficult emotions may not pop up as often.

10
How many sessions do I need to go for? Is it forever!?

Forever is a pretty long time. The number of sessions you attend really depends on the personal issues you are addressing and the goals that you want to set for yourself.

The recommended number of sessions is 6 to 12, with a frequency of once a week. However, it is best to speak with your therapist and come up with a schedule tailored to your needs and lifestyle.

There is no hard and fast rule for reaching your goals. Just remember to keep communication open with your therapist, even if it means needing to change to a better suited therapist for your situation.

10
How long is each therapy session?

At Zoey, we charge a flat fee of $90 for a 45-minute session.

10
Who should seek therapy?

There are many possible reasons for a person to seek therapy, but no matter what reason it is, it takes a courageous person to make that first step in wanting to be healthier.

Some turn to therapy because they are feeling down, anxious or overwhelmed. A life-defining situation, such as a death, divorce, new work environment or even new family members, may be cause for a session.

If you currently feel like your problems aren’t going away despite your best efforts, or if you have trouble concentrating on work, are filled with constant worry or sense of helplessness, if you have trouble sleeping or staying awake, or if you turn to substance or alcohol abuse resulting in a change of mood and harming others around you, you may want to consider exploring therapy.

Ultimately, you decide if you want to proceed with an introductory therapy session. Simply complete a personalised mental health evaluation here.

10
Is online therapy effective?

According to a study, online therapy sessions were found to be 80% as or more effective than traditional in-person therapy and counselling. Online therapy is not much different from in-person sessions, the therapist will still speak to you, this time via video call.

This makes it not only more convenient for you, but also allows for greater flexibility in scheduling a session – as you do not need to spend time commuting or waiting.

8
How do I know which treatment is right for me?

Completing our free online medical evaluation, followed by a teleconsult with a doctor will help determine the best course of treatment for your acne. Understanding the severity and underlying causes of your outbreak will help find the best prescription treatment. Reach out to our patient care team for more information.


8
Can I use toothpaste to get rid of my spots?

Toothpaste definitely contains antibacterial ingredients that can kill bacteria on your skin, however, if also contains multiple ingredients that can irritate, and even damage your skin. Using toothpaste on anything other than your teeth is not recommended. Do reach out to our patient care support to find out more about the acne treatment options we offer.


8
Can antibiotics help acne?

Doctor prescribed antibiotics help to improve acne outbreak by killing bacteria and reduce inflammation. At Zoey, we carry both topical and oral antibiotic treatments. It is important to finish the full course of the prescription for best results against acne outbreak.


8
What causes acne?

Acne is usually a right of passage through puberty, caused by hormonal changes. It is also caused by having naturally oily skin, or a build-up of dead skin cells clogging pores and at times, infected by bacteria which leads to red, inflamed, often painful cysts and pustules. In adulthood, other factors can cause acne outbreaks, such as a different set of changing hormones, poor diet, or stress factors.


8
What is acne?

Acne is commonly recognised as pimples on your face, neck, sometimes back and other parts of your body too. These pimples are usually red, inflamed and infected, and can lead to scarring of skin as well as emotional distress affecting one’s self-esteem.

 


7
What are some common side effects of emergency contraception?

Common side effects include spotting, irregular bleeding a week prior or after your regular period. It is recommended to have a snack or small meal before taking the pill, as popularly reported side effects are nausea, headaches, vomiting, cramping, breast soreness.


7
How often can I take it ?

Emergency contraception does not replace your regular birth control prescription. Regular consumption may lead to side effects such as irregular period bleeding. If you find yourself needing emergency contraception several times a year, you may want to consider switching to a daily birth control pill as it is up to 99% effective when used as recommended.


7
How effective is it?

The range for effectiveness is very wide, at 54% up to 95%, due to the time sensitivity of the situation. Some women may not have access to the pill, and that is why we offer a direct delivery service at Zoey.


7
How soon can Zoey deliver the emergency contraception pill?

We understand that emergency contraception is a time-sensitive prescription, and that is why we will try to get your prescription out to you within the 4-hour delivery promise. If you need it to be sooner, do let the doctor know, or reach out to our patient care team.


7
How long after unprotected sex do I need to take it by?

At Zoey, the emergency contraceptive pill we carry has been shown to work for up to 5 days after unprotected sex, and maintains efficacy with time. However, for best results, it is recommended to take the pill within 24 hours of sexual activity.


7
When do I need to use it?

If you had unprotected sex, or if the condom breaks, tears, slips off, and you want to prevent a pregnancy. Missing 2 or more days of your birth control pill may also mean you may need this pill. 

7
How does emergency contraception work?

The pill blocks or delays your ovaries from ovulating. Ovulation cannot proceed if an egg is not released, and that in turn prevents pregnancy. If you are already pregnant, this pill will not work for you, as it does not aid with abortion.


4
What if I want to get pregnant in the future?

If you decide you want to get pregnant, just stop taking the pill. No matter what kind of birth control pill you’re on, it’s possible to get pregnant right after you stop taking it. It can take a few months for your period to go back to the cycle you had before you started taking the pill, but you can still get pregnant during that time.


4
Can I still get pregnant while on birth control?

Timing is everything. Starting the pill within 5 days of your first period means you’re immediately protected from getting pregnant. However, if you start taking the pill at any other time during your menstrual cycle, it won’t be effective until after 7 days, so please ensure you use an alternative birth control measure, such as condoms, or abstain from sexual intercourse during those days.


4
What are some common side effects of birth control pills?

As one of the most popular forms of birth control, most women experience little to no side effects while on the pill. However, like all medications, there are risks of side effects.

Some of the most common side effects include: nausea, headaches, mood changers, tender breasts, heavier or stopped periods, irregular bleeding or spotting between period cycles, lowered libido.  

Birth control pills can also sometimes lead to a slight increase in blood clots for some women.

4
How effective are birth control pills?

The birth control pill is usually 99% effective with the correct daily usage. However, if you are inconsistent with your daily intake, it can compromise the effectiveness.


4
How do I use a birth control pill?

It’s really simple. Just add it to your daily routine. It’s best if you consume the pill around the same time every day.

4
How do birth control pills work?

The birth control pills we carry at Zoey work by stopping or delaying ovulation in the body, thickens the fluid in the cervix so sperm can’t enter the womb, and prevents the lining of the womb from thickening so no egg is able to lodge and grow.

Can I use this treatment if I am pregnant, breastfeeding or plan to be?

As this medication contains male sex hormones, androgens, it is important that you do not start or immediately stop treatment should you want to be pregnant, are currently breastfeeding or intend to be. Studies have shown that this topical treatment can negatively impact your baby’s life, even through breastfeeding.

4
Can I take it if I am breastfeeding?

The emergency contraceptive we recommend at Zoey enters breast milk for 1 to 3 hours right after consumption, and is best to not breastfeed within 24 hours.


4
What do I do if I missed a birth control pill?

If it has been less than 24 hours, take the missed dose ASAP – even if it means taking two doses in the same day. However, if you have missed more than 2 pills, it is best to avoid vaginal sex for the next 7 days. Did you have unprotected sex in that time? If you did, perhaps you might want to consider emergency contraception.


4
Can I take the pill if I’m a smoker?

If you’re a regular smoker, taking birth control pills can increase the risk of potential blood clots, and even a stroke. Although there is a higher overall risk, the benefits of birth control outweigh the risks. If you are over 35 years of age, you might want to discuss with a doctor on the best possible treatment for you. Looking to quit smoking? We carry a smoking cessation prescription for those of you looking to kick the habit.

7
WILL IT BE DANGEROUS TO SMOKE WHILE ON THE MEDICATION?

There is no danger in smoking during the treatment period, however, continuing to smoke means you are less likely to successfully quit. Although not recommended, the pill can reduce the enjoyment of smoking a cigarette.

7
IS TAKING THE MEDICATION ALL I NEED TO DO TO QUIT?

Not at all! The pill helps in making the quit journey easier, but you will still need to stay motivated, as it is not a substitute for willpower.

7
SHOULD I STOP SMOKING WHEN I START MY MEDICATION?

Your journey to quitting begins before you start on the prescription medication. Pick a date you feel is comfortable for when you will stop smoking. Writing down reasons for quitting acts as a good reminder as to why you decided to stop in the first place.

7
AM I A FIT FOR THE MEDICATION?

Anyone is suitable for the smoking cessation medication, as long as you are focused and motivated in quitting.  

Considered a safe medication, however if you are under the age of 18, are pregnant or breastfeeding, have severe kidney failure or certain mental health issues, do let the doctor know during your consult or when you complete the medical evaluation.

9
Is thinning hair or hair loss common among women?

Surprise, surprise – it’s more common than we think. Hair loss is not just a male problem, women experience it too. Around 40% of women will see some form of hair loss before the age of 50, from thinning hair, widening parting, heavy hair fall on the pillow, shower floor and more. Hair loss in women can begin as early as your 20s even.

9
What causes female hair loss?

There are a multitude of reasons. Female Pattern Hair Loss (FPHL) is similar to the male variety, where individuals are genetically predisposed to the condition. FPHL can also occur after menopause and during or after a pregnancy due to hormonal fluctuations, affecting hair follicles and growth. Stress, both physical and emotional, can trigger hair loss, beginning with thinning hairs. Your diet is also a major factor, as a lack of protein, iron and other vitamins not only affect your health, but your hair too, leading to noticeable thinning and hair loss.

9
Can having a ponytail lead to hair loss?

We often hear old wives tales of how tying your hair too tightly can lead to hair loss. Well, they weren’t wrong. A constant pilling force, like an elastic or rubber band, can place a lot of tension on your hair. This leads to loosened hair shafts from the follicles, resulting in heavy hair fall, where hair is unable

9
How effective is this topical hair treatment for females?

The topical treatment we provide works by speeding up the hair growth cycle. With a faster cycle, hairs have less time to shed, and more time to regrowth. It awakens dormant hair follicles, encouraging regrowth. The treatment isn’t a magic cure for hair loss, but studies have shown a 60% success rate in women

9
How do I apply this topical treatment?

Drop 1ml onto affected areas of a dry scalp once or twice daily. Keep your head tilted back slightly as you release the liquid on your scalp. You can use your fingers to gently massage it into your scalp, however you have to wash your hands immediately afterward. The best is to apply the treatment a few hours before bedtime to allow it to dry completely, and to prevent it from spreading to other parts of your body.


9
What do I do after applying the topical treatment?

Avoid washing your hair, getting it wet or going swimming for at least 1 hour after application on your scalp. For best results, 4 hours. Moisture can affect the absorption rate of the medication, reducing effectiveness.


4
Are birth control pills right for me?

There are few side effects when using this topical treatment, However like all medications, it is good to take note of the possible side effects. Users can experience scalp irritation, scalp dryness, redness, scaling, and itching. During the first few uses, you may see increased shedding of hairs, before the regrowth kicks in. Another possible, non-dangerous but potentially embarrassing side effect is increased hair growth on face and forehead.

2
When will I receive my order?

Deliveries are made Monday to Sunday. Between 8am- 5pm, we will ship your prescription to you within 4 hours of your doctor's approval, free of charge. All orders made after 5pm on weekdays will be shipped the next day.


Note: We currently only do one dispatch on Saturday at 10am. All orders after 10am on Saturday will be shipped on Monday. There are no deliveries on Sunday.

2
I missed my delivery. What should I do?

Our delivery team will attempt to redeliver it however charges may apply.


2
Do I need to be home to sign for my order?

For security reasons, only the patient or his/her authorised person can collect the medication package. If you are not home, a call will be made for you to authorise the person collecting on your behalf.

2
Can I return my shipment?

Unfortunately, all sales are final. We cannot accept returns on prescription products. However, if you feel we have made an error in delivering your prescription, please contact us at care@ofzoey.com.

1
How do I pause or cancel my subscription?

If you would like to cancel your subscription, log into your account and click cancel.


Else, get in touch and we will sort it out for you.



1
How do I delay or speed up my order?

To speed up your order, simply click "Get it sooner". Alternatively, you can reach out to us at care@ofzoey.com and we will sort it out for you.

To delay your order, contact the concierge team through the live chat or reach out to us at care@ofzoey.com.

3
Why do you need a picture of my ID?

Our doctors will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need photos:

A photo of your government-issued ID

Must include:

– First & Last name

– Photo

– Date of birth

– ID expiration date (if any; it cannot be expired)



3
I have additional questions after my initial consult? What do I do?

As a Zoey member, you have access to your doctor where you’ll be able to discuss fine-tuning your treatment or questions related to your treatment plan through our messaging feature at no cost.

However, you will be charged an additional $15 for any subsequent video consultations. Ultimately, 100% of all consultation fees go to our doctors and we want them to be fairly compensated for their medical expertise.

3
Is a video consultation mandatory?

Yes, as MOH views it mandatory for our doctors to conduct video consults in order to finalise your prescription.

3
What is Zoey about?

Zoey is a healthcare platform designed to provide women treatment options and services that they can receive from the comfort and privacy of their home.


3
Is there a minimum age requirement?

The minimum age for birth control, acne, hair loss and smoking cessation medication on Zoey is 18.

The minimum age for emergency contraceptives on Zoey is 16.

3
How much does a medical evaluation cost?

Currently, the medical evaluation on Zoey is free. Being completely digital means we have less overheads, and that enables us to pass our cost savings on to you. Do note that this does not include the cost of your medication, should you be prescribed.

3
Are the doctors on your platform certified?

All our doctors on the Zoey platform are Singapore Medical Council registered medical practitioners, and have undergone an extensive background check and licensed verification process prior to their appointment.

Every doctor you interact with is licensed to prescribed medicine and treat patients in Singapore. All our doctors abide by Singapore Medical Council (SMC) Ethical Codes and Ethical Guidelines (ECEG) and take reference from the National Telemedicine Guidelines (NTG).

3
Do I need a prescription to use Zoey?

No, as a telemedicine platform, Zoey patients will consult with a doctor who will then write a prescription if they find you suitable for treatment after your online evaluation.


3
When am I charged for the medication?

You will only be charged for your chosen prescription medication after a medical practitioner has approved of your treatment plan. Your credit card will not be charged for the cost of the medication if you are found unsuitable for prescription.

Note: An authorisation hold will be held after checking out. Authorisation hold is a service offered by credit and debit card providers whereby the provider puts a hold of the amount approved by the cardholder, reducing the balance of available funds until the merchant clears the transaction, after the transaction is completed or aborted, or because the hold expires.


6
Is my information safe?

Your privacy and security is important to us, and that’s why we’ve designed our platform to incorporate strict security protocols to protect your personal data.


3
Is it legal to prescribe medication online?

Yes it is. Zoey is a telemedicine platform compliant Singapore’s Ministry of Health’s guidelines, enabling our doctors to practice medicine and treat patients remotely.

3
Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of your face and your ID (not someone else), and that you take those pictures during the online visit. Doctors are only effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Doctors on Zoey depend solely on the information you provide during your visit and via chat or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it's necessary to read the personalised treatment plan given to you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.


3
When do we get to speak to a doctor?

Your doctor will be calling you at your chosen time slot.